Layer 04 · Operate · Subscription
Managed IT Services
STP monitors and maintains your IT estate proactively (servers, networks, endpoints, backups and cloud services) identifying and resolving issues before they interrupt the business, under a defined monthly subscription.
Managed IT Services
The cost of downtime starts the minute the network stops, but most of what IT actually costs a business is invisible: an application that takes thirty seconds to load instead of five, multiplied by everyone who opens it, every day. That is real money and it never appears on an invoice.
Managed IT is the discipline of finding those problems before they are reported. Every system, device, connection and backup is monitored; patching is scheduled rather than reactive; capacity is watched so you are not surprised by a full disk on a Friday evening.
We size the engagement to your IT maturity. An organisation with one internal IT person needs a different arrangement from one with a small over-stretched team, and both differ from a mid-size business trying to standardise an estate that grew organically.
What is included
- Continuous monitoring of servers, network, endpoints and services
- Proactive patch management and update scheduling
- Backup monitoring and restore verification
- Endpoint security management
- Network management and connectivity fault resolution
- Service availability monitoring and reporting
- Email and collaboration platform administration
- Employee onboarding and offboarding
- VPN and remote access management
- Virtualisation and capacity management
- Periodic security assessment
- Regular service review with reporting you can act on
What you get out of it
- Incidents resolved before users notice them
- Backups proven by restore tests, not assumed from green ticks
- A budget line that is predictable month to month
Questions
- How is managed IT different from break-fix support?
- Break-fix bills you when something has already broken, which aligns the supplier with failure. Managed IT is a fixed subscription for keeping things working, which aligns the supplier with uptime. We monitor continuously and act on trends rather than waiting for a ticket.
- Do you replace our internal IT team?
- Usually we extend it. Internal teams know the business; we bring depth across more technologies than any small team can maintain. A common arrangement is that we handle infrastructure, monitoring and escalation while your team stays close to the users and the business.
Managed IT Services
A live engineer calls you back within 1 hour.