The Helpdesk is reliable onsite remote support for hardware and software.
The Help Desk is the face of a company. The customer satisfaction is the key assessment of our employees. This is our reputation.
Help Desk
Reliable onsite and secure remote support for hardware, data and software.Does your IT stuff small enough? And You didn’t receive the right service at the right time? Help Desk services from STP is more than just Tier 1, Tier 2, and Tier 3 tickets. We handle all extraneous IT Support needs. You are giving you the peace of mind that your network, users, and data.
Our engineers are focused on the improvement of the point of contact. STP provides certified and experienced staff. Ther are doing their best to deliver customer service excellence. All based on ITIL best practices.
We don’t do one-size-fits-all. We learn about our customers and get to know their unique needs. Then we design a customized support plan comprised of two tickets.
Services includes
When you outsource your IT help desk services to STP, you gain the following benefits:
Greater productivity
Managed help desk gives business lighten their technology workloads. The time you free up by hiring our help desk can be channeled into other essential tasks such as business growth and development. As a result, this will lead to an increase in productivity for your business as your staff can now focus on primary responsibilities.
Lower operating costs
One of the most significant benefits of outsourcing your helpdesk is having a lower IT cost. You won’t need to purchase new IT facilities or hire more staff that you may not need in the long run. Instead, you pay for exactly what you use.
No more IT headache
The Service Desk exists to solve problems, but having an in-house Help Desk can be a problem in itself. Between the expense of keeping it staffed, constant staffing turnover, and unexpected issues that stretch your team too thin, you may find yourself overwhelmed.