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Help Desk

Reliable onsite and secure remote support for hardware, data and software.

The Help Desk is the face of a company’s IT Services. So, if things go wrong with the end user’s IT experience, the whole IT support team can suffer reputational damage by customer.

Does your IT stuff too small and You didn’t receive right service at right time? Help Desk services from STP is more than just Tier 1, Tier 2, and Tier 3 tickets. We handle all extraneous IT Support needs. Giving you the peace of mind that your network, users, and data.

The STP Help Desk places the emphasis on the staffing, management and improvement of customer’s single point of contact to the IT department. STP provides certified, experienced people at the ‘peak of their enthusiasm’ to deliver this critical element of customer service excellence, based firmly on ITIL best practices.

We don’t do one-size-fits-all. Instead, we discuss with customers and get to know their unique business objectives. Then we design a customized IT Help Desk support plan comprised of Tier 1 tickets, Tier 2 tickets, or a combination of both.

Services includes

Qualified IT support (ITIL aligned)

Employee onboarding

Remote VPN access

Hardware and software troubleshooting

Peripheral equipment support

Keeping software up to date

Hardware physical maintenance

OS and App performance monitoring

Remote maintenance

Data backup

Access denial

IT consultation and recommendations

Warranty and post warranty case management

Third party application integration support

When you outsource your IT help desk services to STP, you gain following benefits:

Greater productivity

Managed help desk gives business lighten their technology workloads. The time you free up by hiring our help desk can be channeled into other important tasks such business growth and development. This will lead to an increase in productivity for your business as your staff can now focus on their core responsibilities.

Lower operating costs

One of the biggest benefits of outsourcing your help desk is having a lower IT cost. You won’t need to purchase new IT facilities or hire more staff that you may not need in the long run. Rather, you pay for exactly what you use.

No more IT headache

The Service Desk exist to solve problems, but having an in-house Help Desk can be a problem in itself. Between the expense of keeping it staffed, constant staffing turnover, and unexpected problems that stretch your team too thin, you may find yourself overwhelmed.